“Our social security system is designed to be there for Australians when they fall on hard times, which is why it’s important debt recovery processes must be fair and transparent,” Plibersek said.
Anyone who has actually had to rely on centrelink knows this to be untrue. The intent may be to help those who need it but the structural design assumes everyone is a welfare cheat until proven otherwise. If you do manage to prove that you're not a bludger you can get below poverty level amounts of money and if centrelink makes a mistake you're on the hook.
This is a small positive step but remember the context.