this post was submitted on 01 Jan 2026
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[–] thfi@discuss.tchncs.de 1 points 1 day ago
[–] village604@adultswim.fan 25 points 6 days ago* (last edited 6 days ago) (1 children)

My first week in desktop support the network went down in our area.

I was trying to figure out who to call about it when I realized I was who I would call about it. (Bad Ethernet cable to the switch).

[–] titanicx@lemmy.zip 11 points 6 days ago (1 children)

I mean, depending on the company structure often you being desktop support wouldn't be the one to call about it. You may be a first line and you would create a ticket send it up to the networking group it would then be their responsibility to troubleshoot it from there. But it depends on whether it's an actual Network issue and if you've done your due diligence of anything on the PC side.

[–] village604@adultswim.fan 8 points 6 days ago

Yeah, I had no idea why our net admins allowed DTS to touch their networking equipment. But luckily for me it was great experience for my stint as a sys admin before I moved to Infosec.

[–] Katana314@lemmy.world 24 points 6 days ago (1 children)

One great tip for Windows: If you have an annoying issue that tends to be solved by restarting, a lot of the time you can achieve the same result by logging out, then logging in. Even many drivers run at user level, so they shut off that way.

[–] thermal_shock@lemmy.world 10 points 6 days ago* (last edited 6 days ago) (3 children)

What's the benefit? On SSDs, it's like 3 seconds longer to do a full reboot, maybe 15 if it has updates to finish.

Don't half ass it, whole ass it.

Get Zorin or any other flavor of Linux instead! Windows 11 has unbelievable performance issues, not to mention tracking, ads, AI shit crammed down your throat.

[–] randint@lemmy.frozeninferno.xyz 5 points 6 days ago (1 children)

a reboot on your computer only takes 3 seconds longer than a logout and login?! I don't reboot often, but on my computer, during a startup from powered off state, even just getting the Grub menu to show up takes 3 seconds.

My laptop is 4 years old and I remember startup being much faster when it was newer though.

[–] thermal_shock@lemmy.world -2 points 6 days ago (2 children)
[–] tehmics@lemmy.world 5 points 6 days ago (1 children)

If you needed to use hyperbole then you obviously knew the exact reason why he recommended a logout/login first, dunno why you chose to be so insufferable. Then we're talking about supporting users and you recommend installing Linux like it's a viable option. C'mon man.

[–] thermal_shock@lemmy.world -3 points 6 days ago
[–] JackbyDev@programming.dev 2 points 5 days ago (1 children)

If you're admitting it was hyperbole why are you being so condescending?

[–] thermal_shock@lemmy.world -2 points 5 days ago* (last edited 5 days ago) (1 children)

Is this still the internet? Am I allowed to exaggerate and give estimations? If your feelings were hurt, toughen up, no one was condescending.

[–] tehmics@lemmy.world 2 points 5 days ago

Yeah it's the internet and we're allowed to tell you you're being an insufferable cunt and you're not adding anything to the discussion, so fuck off.

[–] Katana314@lemmy.world 1 points 6 days ago (1 children)

I may be giving tips for Windows, but I use CachyOS.

[–] thermal_shock@lemmy.world 1 points 6 days ago

That's good, my comment was for anyone. Anything is better than windows nowadays.

[–] JackbyDev@programming.dev -1 points 6 days ago (1 children)
[–] thermal_shock@lemmy.world -1 points 6 days ago (1 children)

Nearly every new computer for the last 10 years is sata ssd or nvme. If you buult your own and didn't use ssd, you made a bad choice.

[–] JackbyDev@programming.dev 1 points 5 days ago (1 children)

Not everyone has a computer made in the last ten years. It's still good advice for folks with old computers. No need to be condescending.

[–] thermal_shock@lemmy.world -2 points 5 days ago

Lmao go fuck yourself. No one was condescending, I have 10+ year old computers. If yours is old, suck it up, it will take longer.

[–] Lushed_Lungfish@lemmy.ca 9 points 6 days ago

Nah mate, every time I solve the most basic tech problems it's all "I possess the secrets of the Omnissiah!"

[–] thisbenzingring@lemmy.today 88 points 1 week ago (10 children)

it do be like this sometimes

it's also stressful and funny when somebody is trying to tell you their computer problems and it seems like it's really bad. then you go and look around and you can't find anything wrong. and their all

hey you fixed it!

[–] Passerby6497@lemmy.world 9 points 6 days ago

Technician Proximity Syndrome, happens in every field.

I honestly love those calls, it makes for an easy win and an amused user (normally). My favorite was when I worked for a car dealership, as I'd routinely get called into the shop for a computer issue only to have the tech go to reproduce the issue and it worked fine.

The number of times I heard "Man, now I know how my customers feel" was pretty damned funny.

[–] alchemist2023@lemmy.world 7 points 6 days ago

As someone who has worked IT for 30years, yes I remember windows 3.1 and Novel Netware, there absolutely is an IT magic that surrounds certain professionals. Things just fix themselves after I'm literally standing by their desk. Problem occurs repeatedly for user. Disappears when I get there. I think some people are just incompatible with computers...

[–] Honytawk@lemmy.zip 3 points 6 days ago

The reason for that most of the time is because the user doesn't have any patience.

So when they are forced to wait for you to come by, the problem fixed itself because of time.

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[–] binarytobis@lemmy.world 59 points 1 week ago (5 children)

I was pushed into a university IT call center with no training in actual computer skills and felt like this. But after fumbling through some calls it was 40% getting people to reboot, 40% getting people to reboot despite their lies that they already did, 15% problems I actually happened to know the answer to from home PC use, and 5% “Let me ask the specialist”.

[–] Passerby6497@lemmy.world 13 points 6 days ago

40% getting people to reboot, 40% getting people to reboot despite their lies that they already did,

"Sir, I need you to reboot your computer"

"Sure, let me juuuuust restart.... Huh, doesn't seem to have solved the problem"

"Sir, I'm remoted into your computer and can see you didn't actually reboot."

So many goddamned times while I was on first line....

[–] village604@adultswim.fan 11 points 6 days ago (3 children)

My record for computer uptime was 18 months. The conversation went like this:

EU: I'm calling about [known problem whose known solution is a reboot]

Me: That's a common issue. All you need to do is restart and you're good to go.

EU: Do you think I'm an idiot? I tried that 3 times before calling.

Me: Let's go ahead and try one more time so I can note it on the ticket.

EU: But I already did! Are you calling me a liar?

Me: runs systeminfo /s

Me: I'm certainly not calling you a liar, but your computer is reporting that it's last boot time was [date 18 months ago]. Do you mind if I try rebooting it remotely?

EU: That worked click

Like, I knew they were logging off and on instead of rebooting because it was a remote station, but I wanted to let them make an ass of themselves.

[–] lightnsfw@reddthat.com 6 points 6 days ago

I don't even bother arguing with them if they say they already did it. At that point it becomes "ok I'm going to check something on my end, your computer might reboot again when I do this". Then I just reboot it. No room for argument, no trying to figure out what they're actually doing.

[–] horse@feddit.org 3 points 6 days ago

Often when the uptime is that high on Windows it's because the fast boot option or whatever it's called is on. When that's on uptime doesn't get reset if you shutdown and then start the computer (it does get reset if you reboot though).

[–] slappyfuck@lemmy.ca 1 points 6 days ago (1 children)

That’s so cool that you did support for the EU! Was it the parliament itself?

[–] tehmics@lemmy.world 0 points 6 days ago

End user, I'm assuming

[–] Flocklesscrow@lemmy.zip 7 points 6 days ago (1 children)

Sounds like Millennials solving Boomer computer issues for 25 years.

[–] starchylemming@lemmy.world 11 points 6 days ago

younger zoomers and boomers have similar levels of understanding. this is not going anywhere

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[–] MachineFab812@discuss.tchncs.de 52 points 1 week ago* (last edited 6 days ago) (14 children)

As a tech, I HATED how often this worked. I want to know what actually went wrong. I usually have some idea ... but no, finding that out is rarely the job.

[–] msage@programming.dev -1 points 6 days ago (1 children)

So what happens is you have drivers loaded into your kernel, that know how to 'talk' to everything your PC interacts with.

Now, on startup, they can fail to load, for whatever reason. Or if they are already loaded in memory, it can get corrupted, again, for whatever reason.

So unless the disk is fried and that driver is permanently lost, a reboot will resolve it by loading it again from the drive.

I'm the guy on the right in the OOP, plus about 25 years of experience and learning. I'm not short on ideas, and didn't say I was.

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