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I work for a supermarket that's recently rolled out AI chatbots to "help" customers find items in store instead of asking staff. (lemmy.blahaj.zone)

submitted 2 days ago by Cevilia@lemmy.blahaj.zone to c/fuck_ai@lemmy.world

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The idea being it reduces the number of staff needed to run the store because now we can restock shelves uninterrupted.

Of course, that's not what's happening. Instead of being asked where our canned mushrooms are, we're now being asked where aisle 31 is, and we're having to take extra time to find out what their actual question is.

Because there are only 14 aisles in the store.

Oh, and I actually like being asked where stuff is, because it breaks up the monotony of bringing out rollcomp, rotating, stocking, facing up, putting back rollcomp, repeat until lunch.

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[–] Sergio@piefed.social 5 points 2 days ago

If you’re recording where everything is shelved (and that’s a big IF, I doubt it’s worth it),

Last summer my cousin worked the night shift stocking shelves at a local "superstore" and yeah, they have some database that printed out sheets telling them where a given pallet needs to be shelved. Dunno about smaller stores.