Salesforce, one of the world’s biggest enterprise software firms, is quietly pulling back from its aggressive use of large language models after facing repeated reliability issues. Senior executives now admit that confidence in generative AI has fallen sharply over the past year, even as the company laid off around 4,000 support staff following the rollout of AI agents, according to reports by The Information. The shift marks a sharp change in tone for a company that was among the loudest champions of AI-led transformation across corporate software.