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AI bubble bursting? Salesforce execs admit trust issues after laying off 4,000 techies, now scaling back use of AI models (m.economictimes.com)

submitted 8 hours ago by bytesonbike@discuss.online to c/business@lemmy.world

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Salesforce, one of the world’s biggest enterprise software firms, is quietly pulling back from its aggressive use of large language models after facing repeated reliability issues. Senior executives now admit that confidence in generative AI has fallen sharply over the past year, even as the company laid off around 4,000 support staff following the rollout of AI agents, according to reports by The Information. The shift marks a sharp change in tone for a company that was among the loudest champions of AI-led transformation across corporate software.

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[–] teft@piefed.social 16 points 7 hours ago (1 children)

Remember when everyone was off shoring their tech departments and then rapidly rehiring departments after realizing you actually do need some in house IT workers? Same energy. Executives don't notice IT workers unless something breaks.

[–] hushable@lemmy.world 4 points 4 hours ago

"everything is working fine, why do we even pay you for?"

[–] coyootje@lemmy.world 6 points 7 hours ago

Oh no! Anyway...

[–] Rekall_Incorporated@piefed.social 1 points 6 hours ago

Anyone has any professional experience with Agentforce?

Is it really viable beyond basic L1 support? What is the high level cost like (I am assuming current costs are heavily subsidized?).

Agentforce might be making $500 M in revenue, but some of the could de facto be packaged revenue that wouldn't happen in a competitive environment.