this post was submitted on 07 Jan 2026
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In 2016 I was hired onto a team at a national insurance company. We did Problem Management and Major Incident Management. When I was brought aboard there were five people on the team.
Problem Management, by its nature is not all that high stress. It can get sticky especially if you're working a Problem that has the C-Suite's attention, but most of the time you're working with techs that just want to get things fixed.
Major Incident on the other hand is a baptism in fire. That brought that team together and we all got to the point that we watched each other's backs and stepped in automatically when needed without having to be asked.
6 years after leaving that job, it was a contract position, I'm still in contact with almost all of the team.