iiiiiiitttttttttttt
you know the computer thing is it plugged in?
A community for memes and posts about tech and IT related rage.
Place a ticket.
Yeah but as the first ticket is being solved I get hit with, “That worked but now my mouse only clicks during the full moon”. If I don’t solve that they can get catty for the end of the year survey.
Me spending hours putting together a FAQ document and putting it in slack.
Coworker: hey I have a question on x. Can we pull up? Five minutes tops.
Me: did you read the FAQ?
Coworker: yes but it's a bit different.
Jump on a call, sharing my screen and going through the document line by line, taking up a full hour.
Some days, you're just begging to be replaced by an LLM...so you can do some real work.
My Mother, when i was kid.
My thoughts go two directions on this.
When dealing with external customers: "Sure. Just give our account manager a quick call and we can get you a quote for that." That always solves the problem one way or another.
When dealing with my own company's IT group: "If you assholes hadn't spent the last two weeks ignoring my ticket to get you to fix this issue that you guys caused in the first place, I wouldn't have had to resort to these underhanded tactics."
They're probably ignoring your ticket because other tasks have a higher priority. Don't complain to the IT staff, complain to the C-suite who treat them like a burden.
In this case, they have to physically walk to my machine, since their fuckup broke network connectivity. Hence the reluctance to actually do something. C-suite issues may be a problem in your organization, but in my organization it's the laziness of the specific individuals involved.
IT isn't some magical profession that is immune to having useless individuals.