Are you sure it said asymmetrical?
I read something on the topic (though, awhile ago now) and it talked about symmetry being attractive, and even gave Denzel Washington as an example because he had a remarkably symmetrical face.
Wud be really interesting if asymmetry is found attractive now!
Maybe you can reach out to the company if they still exist?
Sometimes they love fixing/replacing this stuff for that sweet sweet social media clout u noe.