EarMaster

Konica Minolta Dynax 5 @ 35mm

Kodak Gold 200

I would like to share some device replacement stories. At the moment I use Freestyle Libre 3 and my daughter uses Dexcom G6.

I have used Freestyle Libre 1 and 2 before and for the first version they always wanted me to call a hotline, but I could convince them to allow me to just send an email with all the information they were asking at the hotline.

To replace a FSL2 they had an online form, which required a lot of information, but when filled out properly they sent an replacement.

When I need a replacement sensor for my current Freestyle Libre 3 I just have to fill out a form which asks me to enter the serial number and how long I have used the sensor. Sometimes they want the defective sensor back, but most of the time that's it.

On the contrast to get a Dexcom G6 replacement I have to fill out an online form which will not accept valid inputs (my mail address I successfully use for my Dexcom account is not accepted in the mail field). The form asks a lot of information (e.g. two different serial numbers). When filled out and submitted Dexcom then calls me (but not on the number I provided in the form) to confirm every entry I just did and ask some more questions. And the they send the replacement.

That is so annoying - even somewhat humiliating - and unnecessary. Obviously Abbott has looked at the success rates of their hotline and decided to just ask less questions and save a lot of money trying to catch the few fraudsters they prevented getting a replacement before. I am pretty sure they didn't do this because they were worried about me, but because they realized it would be cheaper to just skip this, but nonetheless it makes me a happier customer.

Do you have other replacement stories / policies you encountered and want to share?

Does this happen to anyone else? As soon as I open the post (it's in the !selfhosted@lemmy.world community) I briefly see the contents and then Boost crashes. So it could be a comment causing this or the post itself when fully loaded. I'm using a Pixel 6 with Android 14.

I am currently using Bring! with my wife to organize our grocery shopping. I am looking for a self hosted alternative. I looked at the awesome self-hosted list and tried Specifically Clementines and of course Grocy. I like that Grocy also includes meal planning although the whole inventory management is too much for us. What I don't like is the interface for both of them. I don't see us using this while in the store with a kid on the arm. It is way too fiddly and complicated. Also adding new items to the list is rather complicated in both apps.

Do you have any suggestions for other projects with a more user friendly interface (even if it means less features)?

On the slopes between Käserstatt and Mägisalp in the Swiss alps. Hasliberg overlooks the Haslital and Lake Brienz with Eiger, Mönch and Jungfrau (Top of Europe) on the other side.

The image was taken by me in January of 2012.

CC BY-NC-SA 4.0