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Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall
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this post was submitted on 03 Jun 2025
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OK, so I've seen this claim in a couple of articles now, and it's got me confused. I'm pretty sure remote call center work already exists. So are they just doing that? Because what makes a job "like Uber" is a super low barrier to entry and no employee oversight beyond algorithmically tracked customer satisfaction metrics.
These guys are functionally a financial services company (even if they like to pretend they aren't to skirt regulations). Do they really think that giving anyone who can download an app access to their customer service backend is a good idea? I know that a tier one customer service agent isn't going to have any crazy access, but they need some authority to view and modify account and transaction info, otherwise they're no more useful than a FAQ page on the website.
So I predict roughly zero days between this system rolling out at scale and people figuring out how to abuse the shit out of it.