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137

Salesforce sacrifices 4,000 support jobs on the altar of AI (go.theregister.com)

submitted 1 month ago by PhilipTheBucket@piefed.social to c/fuck_ai@lemmy.world

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[–] reddig33@lemmy.world 38 points 1 month ago (1 children)

Two weeks from now:

“Salesforce support now hiring!”

[–] slate@sh.itjust.works 28 points 1 month ago (1 children)

Literally the last paragraph of the article, lmao:

Salesforce follows buy-now-pay-later outfit Klarna in wanting to reduce headcount with AI agents. CEO Sebastian Siemiatkowski predicted he could cut 1,800 from the 3,800 people the company employs through AI investment. However, this spring, the company reportedly put more people back into customer service.

[–] MalReynolds@piefed.social 3 points 1 month ago

Buut, it's an even when you lose you win deal (for the employer), what are the odds they're hiring back people at lower wages with no seniority. Customer base loss of confidence is a next quarter problem.