486
Ditch Discord. If your friends after all these years haven't set up OOB contact, they're not friends.
this post was submitted on 11 Apr 2026
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Technology
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Asked for comment, a Discord spokesperson told Ars that the platform “takes situations like this seriously, especially when they involve teens and account security.”
More like Discord only takes these things seriously when an article drags them. Probably only banned the kids account because she dropped this on them and they handled it badly.
Crazy how far this company has fallen, but that’s expected I guess when $$$ are on the line.
The company has fallen? From where? Discord was bottom of the barrel for as long as I can remember.
For the first few years, when it had no profit motive, no way to earn money, and was just willingly bleeding cash to gain market share, it was great! That is the first stage of enshittification and they are now on to stage 2: making the platform good for the real target audience, advertisers.
Few years? Nah man. Maybe the first few months but they were already laying the foundation 10 years ago by hosting the largest emote servers and running the Discord subreddit secretly themselves. They were always really shitty.
It's so fucked up that companies with too much capital to burn can just bleed money for years in order to starve the competition out and establish a monopoly.
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but had to go through an AI support bot that kept closing the ticket
In general, that practice is absolutely disrespectful towards customers and should be met with complete rejection
Any company using AI support is absolutely fucked in the head imo. It's absolute dogshit.
I had a phone company where I had to call to add a new sim to my account because my previous phone was stolen and the fucking AI says "we have sent you a link via text or how to add a sim. Thank you, good bye." And it fucking hung up on me.
I didn't have the phone to get the text because it had been stolen!
To be fair, when AI assisted support it's done well you don't even notice. Don't get me wrong, 99% of support chatbots are useless, lazily implemented, awful to deal with, and just waste human time. Companies should focus on good support, the specific tooling is irrelevant. I've dealt with support humans that act like robots and robots that quickly escalate my issue to a human that can solve my problem.
I'd of told my kid they are SOL and to learn from their fuck up. Go make a new account kiddo, ask your friends for their discords when you go back to class.
I'd of told my kid
What does it mean to "of tell" someone something?
None of the other explanations have actually given you the real contraction that the above user is employing phonetically: "I'd've" -> "I would have"
i'dve told em <- i can hear the local accent in it lol
It means they never went back to class themselves
Hah! This is the best answer, lol
It's short for "I would have told my kid"
Probably, but "of" is not short for "have"
People make real friends online. Who they don't know in person. You'd be telling your child to toughen up and get new friends.
Ever had to move when you were a kid? Kids have to make new friends all the time. So do adults. Being forced to make new friends because of your own mistakes is part of life. You talk about it like it’s abuse.
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Yes, because welcome to the internet. This is what we used to deal with.
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Discord later banned the account for violating the TOS when lying about her age and stated they would only restore the account if they shared a photo of the kid along with a copy of her birth certificate or passport.
The guy who applies for the "looking at pictures of little girls" position at discord needs to be on every single list
The tech sector loves to outsource this kind of thing to traumatized and underpaid people overseas.
And then they geolock you, because the service would be cheaper over there.
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The real question: Why didn't she just make a new Discord account? It's free and stupidly easy.
It's not that hard to contact your old friends and tell them your account was hacked. In fact, that happens all the time.
I assume these are internet friends, otherwise yeah just talk at school and discuss the scam over phone or whatever.
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How is this news? Kid got pwned; it's a learning experience to lose your account because you clicked on an untrusted link. Discord sucks, and their support sucks, but I don't think they did anything wrong here beyond that.
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I'm rather suspicious of this story given the timing and the increase of "we need online ID to protect the children" narratives being pushed by various government
Yeah. It was magically resolved by providing ID.
Hmmm.
Not just "ID" but a fucking birth certificate.
Which, of all the documents that can be faked, it's that one.
No picture. Just a piece of paper with a name, weight and parents' names.
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Back in my day we figured out how to take care of this without getting mom and dad involved. Lol
For real... just make a new account. It's fucking discord. It's not like some game where you lose progress or something.
I don't have proof, naturally, but I got the sense the friends they were losing were friends made on the platform. With the account being lost suddenly, there's a good chance they didn't have backup contact info for them.
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But will somebody please think of our children's paid for avatars?
Frey told Ars he was shocked to see a platform as big as Discord relying on such poor support infrastructure.
It's exactly what we can expect from tech companies these days.
Also, the bigger the company, the poorer the enduser-support.
Discord later banned the account for violating the TOS when lying about her age and stated they would only restore the account if they shared a photo of the kid along with a copy of her birth certificate or passport. The father gave in and complied so she didn’t loose access to her friends.
This is valid on Discord's part. The father should have helped her to make a new account instead of giving away records if he's really insistent on letting his kid have Discord. Also, "loose"
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discord now has ads btw. the ads are gonna become more annoying as we go along
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