this post was submitted on 10 Jul 2023
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Technology

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[–] xxkickassjackxx@lemmy.ml 82 points 2 years ago (4 children)

I was right in the edge of Gen Z and Millennial and grew up being the family’s tech kid. It still astounds me now that my younger sisters don’t know how to even look for solutions. They just get me. Having moved out I get texts and calls sometimes. I’ve had to explain that using a computer is a skill that is learnable. I didn’t learn by going to someone else. I had to learn how to learn. That’s the skill we should be teaching kids. Not how to solve the problems, but how to FIND the solution to problems.

[–] Evkob@lemmy.ca 48 points 2 years ago (3 children)

As someone also near the border between Gen Z and Millennial, I relate a lot to this comment. I was also the family tech kid, and since like middle school I've always told people "I'm not good with computers, I just know how to use a search engine"

My "computer literacy" is literally just basic research skills; knowing how to formulate a web search and how to identify bad sources.

[–] Millie@lemm.ee 28 points 2 years ago* (last edited 2 years ago) (1 children)

Right! This is why I say it has more to do with being stubborn than being smart. If you're determined to find a solution and you're half decent at research and following instructions, you can figure a lot out, but people treat it like you invented the thing with some magical knowledge that they could never possess.

[–] Arcane_Trixster@lemm.ee 16 points 2 years ago

You've just articulated a feeling I've had most of my life, but couldn't have described better.

Solving trivial problems for people they could easily do themselves if they just muddled through the work of it. Then act like I'm a genius, when it's really just 'stubbornness' and refusing to admit i can't figure it out.

Thanks for that.

[–] flashmedallion@lemmy.nz 6 points 2 years ago

On this subject, my personal definition for millennial is someone in the age bracket where they had to teach themselves how to use windows as a kid

But if you are good at using search engine, you are good with computers

[–] gammasfor@sh.itjust.works 14 points 2 years ago (1 children)

I think we can blame the education system. At some point it became solely about passing some arbitrary threshold of students with high exam scores rather than about teaching students how to get by in life.

End result was an education system that simply teaches kids how to pass exams rather than basic life skills like critical thinking.

[–] fruitywelsh@lemmy.ml 1 points 2 years ago

I also blame the education system, the fact that my computer teacher thought that opening R, trying to reconnect to WiFi, and opening the cmd prompt were all attempts at "hacking" is sad. The fact our robotics class shut down when the exchange student left, because he was the only who knew how to program was sadder.

Part of the problem is the people making the standards don't even know how ignorant they are themselves. Like I at least recognize I have a lot learning to go, and lean heavily on people more experienced than me in fields I'm not the expert.

[–] veloxization@yiffit.net 6 points 2 years ago

I'm also between gen Z and millennial and was the family's tech kid and still get calls. Are you me? :D

Just yesterday I got a call asking how to select all images in a directory... And then another call about how to get those images to Google Drive, which is literally just drag and drop... And one of the people involved was my gen Z younger sister.

[–] Aradina@lemmy.ml 1 points 2 years ago (6 children)

The late 90s Gen Z/Millennial DMZ is a painful place to exist. Constant and mandatory tech support.

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[–] ion@lemmy.ca 47 points 2 years ago (1 children)

Man, I didn't realize that article was written in 2013, it could've been written today, and it still would've been true. I think one of the biggest contributions to the tech illiteracy of people is, 1. Schools don't really teach you about that kind of stuff (in my experience, or unless you take a special course) and 2. Everything is basically done for you now, its incredibly easy to do anything basic on computers.

[–] floofloof@lemmy.ca 25 points 2 years ago* (last edited 2 years ago) (2 children)

So when the author says it's the 30-50 year olds that know how to use computers, today it's the 40-60 year olds. I'd say it goes older than that.

One thing that used to bug me on reddit was youngsters going on about how over-50s wouldn't know how to use a computer. That hasn't been the case for decades now.

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[–] superfly_samurai@lemmy.one 36 points 2 years ago (1 children)

I'm pushing 50 and when people ask me how I know so much about computers, my first comment is that I had to program my first computer for it to do anything.

My second is that I actively sought to learn, and you can too.

Later in life Linux played a huge role in understanding how these contraptions work. Ironically, I'm a human factors engineer, so I'm also guilty of creating part of the problem. User interfaces that "just work"... Until they don't.

[–] Sir_Kevin@discuss.online 4 points 2 years ago (1 children)

I had to program my first computer for it to do anything.

Sadly, most people have no grasp what that even means. I've had adults think that means I "downloaded something into the computer" and then it worked.

It was around that time I just stopped talking to anyone outside of my geek circle about anything technical. Best to play dumb.

[–] fruitywelsh@lemmy.ml 1 points 2 years ago

Yeah, I realized I started to sound snarky when I said "I work on computers" when people ask me what I do. Didn't mean it to sound dumb, it was just honestly the level of understanding about computers a lot strangers had when they asked.

Saying I did networking or worked with servers didn't mean much, but sometimes people would ask me to work on their WiFi...

[–] garwalut@sh.itjust.works 36 points 2 years ago (1 children)

I was showing an intern how to install a software the intern needed. The computer setup was a laptop with two external monitors. After we installed the software from one of the external monitors, the intern asked “so will this install the software in the other screen?” I was flabbergasted.

[–] jballs@sh.itjust.works 1 points 2 years ago

I mean... Technically it would.

[–] Invishiro@midwest.social 35 points 2 years ago (1 children)

My wife and I were just talking about this the other day.
I'm not in IT but I work as an industrial maintenance electrician, and knowing how computers work solves more problems than people realize!

[–] kakes@sh.itjust.works 18 points 2 years ago (1 children)

It's so frustrating when people are like "Well I don't need to know how computers work."

Every aspect of our lives is governed by computers in one way or another. I can't imagine not being curious to know how they work.

[–] cyanarchy@sh.itjust.works 12 points 2 years ago (2 children)

People feel the same way about cars, electricity, food preservation. People's lives are interdependent on massively specialized technical disciplines and most of them couldn't care less. I understand that the amount of specialization that goes into some topics means you can't be an expert on all of these subjects, but some people just could not give a single shit how any of it works, and do not have any understanding of the ways in which it might stop working.

I've come to greatly resent any sort of technology or design being dismissed as "magic", because I've met too many people who mean it literally.

[–] thx1138@lemmy.one 2 points 2 years ago

Hello iphone buyers

[–] kakes@sh.itjust.works 2 points 2 years ago (1 children)

Absolutely. I'll be the first to admit my knowledge of cars is lacking, but that doesn't mean I'm not interested in learning about it. It's fine to not know things, but it's weird to not want to know things.

[–] bdonvr@thelemmy.club 3 points 2 years ago* (last edited 2 years ago) (1 children)

I like to think I have the general gist of how cars work and go together, even if I couldn't literally get in one and replace some arbitrary part (other than tires/batteries/fluids) without a lot of guides.

[–] kakes@sh.itjust.works 1 points 2 years ago

Yeah, I feel like I know all the very specific stuff from watching videos about how 4-stroke engines and such work, but the moment I open my actual-for-real hood I'm mostly clueless outside of very basic maintenance.

[–] whosdadog@sh.itjust.works 24 points 2 years ago (1 children)

At my job I have to explain to fully grown adults where the Start menu is on a regular basis.

[–] Aviandelight@mander.xyz 13 points 2 years ago

To be fair it doesn't help that Microsoft keeps moving the damn thing.

[–] CrypticFawn@lemmy.dbzer0.com 24 points 2 years ago

I'm seeing this with my oldest niece and nephew. They're okay with navigating their android tablets; but if you ask either them of troubleshoot a problem on the PC, they both just end up coming to me. Neither of them know how to research solutions either. Ugh.

[–] dewritoninja@pawb.social 21 points 2 years ago (4 children)

Im a 6th semester software engineer student, back in first semester I had classmates that didn't even know how to zip a folder

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[–] kyub@discuss.tchncs.de 15 points 2 years ago

There seems to be a lack of good basic computer science education unfortunately. Schools and so on never caught up with the speed of technological advance. And back when I was in school, teachers taught things like "How do I use formulas in MS Excel" in computer science. It's probably still that way, so it's not neutral at all, instead you're learning how to use specific software products (often, Microsoft's). So relying on school education alone may be hopeless. But you can always learn for yourself or from others.

[–] root@socialmedia.fail 7 points 2 years ago* (last edited 2 years ago) (2 children)

Computers, math, cooking, cleaning, exercise, eating properly.

It's just another in a long list of things that some grown-ass adults act like is somehow beyond them because that's easier than trying.

Definitely not unique to any generation.

[–] eleitl@lemmy.ml 1 points 2 years ago (5 children)

It sure is getting worse, though.

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[–] madis@lemm.ee 5 points 2 years ago (2 children)

...and the blog owner can't use Let's Encrypt.

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[–] BrianTheFirst@lemmy.ml 4 points 2 years ago (2 children)

I love how everyone is acting like this is a new thing. People have never been able to use computers.

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[–] moonsnotreal@lemmy.blahaj.zone 4 points 2 years ago (5 children)

Website: coding2learn

http site only

Lmao

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[–] punkskunk@sh.itjust.works 4 points 2 years ago (2 children)

I’m going to go against the grain a bit here - while there were some nuggets of truth, there was also a lot of insufferable behavior from someone who’s job it was to teach technology to people who don’t know technology. This person recounted so many great teaching moments in such a dismissive way, it just made me sad.

I absolutely get how frustrating it can be to work in customer-facing technical roles, and to get dismissed for it. But if one of my customers was smart enough to embed a YouTube video in a PowerPoint slide, they’re smart enough to understand when I say “it looks like PowerPoint is trying to load it from YouTube every time you hit play, but YouTube is blocked on our network. Let’s think through some other options”. Not only that, it’s critical information the next time they want to present a video, and it’s information they can share with others around them too.

[–] TheInternetCanBeNice@lemmy.world 3 points 2 years ago* (last edited 2 years ago)

I’m going to go a bit further and say that kids today are not worse than in the past. It’s been 20 years since I taught computers but the doom and gloom here could have easily been posted in 2002 with only minor rewording.

GUIs got good with the launch of the Mac in 1984, and by the launch of XP & Mac OS X in ‘01 good GUIs were cheap. This brought computers into way more homes and exposed them both to kids who liked them for their own sake and to kids who saw them primarily as a tool.

I think people like this handwringing about kids not understanding computers on a deep enough level for their taste are just being obtuse.

I write software now instead of teaching and I write the kind of software that people should be able to just use as a tool.

We’ve had 20 years where the vast majority of computer users understand latin better than they understand their computers. It’s fine. It’ll continue to be fine.

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[–] nudnyekscentryk@szmer.info 2 points 2 years ago (2 children)

They even know how to use Word and PowerPoint and Excel

Oh how poorly has this sentence aged in the last 10 years. There's another nice article about this phenomenom of kids not understanding folder structure here.

Back in uni I was the smart guy whom everyone would ask for help, both with tech and non-tech issues:

"Hey nudny ekscentryk, my phone won't connect to the campus WiFi". Oh yeah that happens I said, you probably didn't fill in the login credentials correctly. This was actually rather tricky, because it used your.student.ID@separate.uni.subdomain.edu for logging in and required changing the default password at least once since registering, for database reasons I guess. They tried it, didn't work. Are you sure you know your password? No, they don't. Let's check in their password manager. They have an iPhone, which I haven't used since I indefinitely switched to Android a couple years back. Took me 20 seconds to find the password manager in Settings though. The password is not there. "Oh you mean my university password? It's in my notes". We go to Notes app. There's nothing here, do you use Evernote or something else entirely for that?. They use a fucking Google Docs document for notes. It's not very handy is it? Like you have to zoom in to edit, it's all clumsy because it's a document and the text's formatted weirdly. Not a problem to them, because "well at least it syncs so I can access it from my iPad." Okay, whatever. It's not like your built-in iOS password manager doesn't sync. We managed to connect to the WiFi network. "could you also do that for the WiFi in the other building?". But it's the same network, it will connect automatically to either. They know better: "nah it can't be, the range is too far". I explain it's not the same hotspot but the credentials are shared and in fact since it's eduroam, a global network, it will work in pretty much any university campus in the world automatically. "wow that is crazy, will that also work for my iPad". Well if you log in with the same credentials. "could you do it for me? i'll fetch my iPad". No, I've shown you how to do it, you can do it yourself now. They can't use a computer.

A different time I was proofreading a classmate's thesis, see quadruple x's next to each heading. hey, what's up with these? I ask her, she replies: "oh I put them here so I can easily find each heading when formatting text. If I make any changes I can just search for " and it will automatically let me go through all headings easily without scrolling manually :)". I open the Navigator (I use LO Writer) and it's empty. She wrote an 80-page document without ever using Styles. All headings, title page etc. were formatted manually. I enable the Formatting Marks. Holy shit. She uses spaces and tabs to move text around. Loads of line breaks to move text to the next page. I could tell the document looks off but I never though this was due to so poor editing skills. Or rather lack thereof. You know you're doing everything the hard way here?. "What do you mean?". There are tools for all that you've done here. Like you can use Styles to mark headings and then edit them in bulk. You can add automatic numbering, which will later let you create an index within a second. To move next to the next page you can use page breaks. "Okay cool but this is how I do it". Alright, then you are just giving yourself extra work, what's the point of not doing this correctly once and then never bothering with formatting ever again?. "Could you do it for me?". I can show you all these tools but I won't be doing that for you, as I'm already proofreading your paper factually. "Okay whatever". Guess what, she never bothered and when handing it the finished paper (probably around 120 pages), her instructor made her do it anyway. She asked me to help her with that. I said no, because I offered help before and she didn't bother. After submitting the paper, the reviewer returned it and made her re-do all citations in an, at least, consecutive style. "Oh fuck that guy why would he give me so much work!? You know how many hours it took me to insert all these in here.". It was around 280 citations total, out of 30 different pieces of writing. She obviously did all of them manually by typing out footnotes. You know there are bibliography managers which do it automatically in a consecutive style for you?. "Will it automatically fix what he asks?". Well, no, because (again) you originally did it incorrectly. This one issue was even stranger for me than her not using styles for formatting: one year later we both attended a "methodology of scientific publishing" class, where they introduced us to Google Scholar, Zotero, Impact Factor and other stuff she could use now. We even had a take-home project to create a bibliography in Zotero and she did it (with online help). But she didn't bother to retain it in her skillset, so when needing to actually apply that skill, she wasn't even aware this was exactly what she learned a year earlier. Crazy; she can't use a computer.

[–] ch00f@lemmy.world 2 points 2 years ago* (last edited 2 years ago) (1 children)

https://xkcd.com/763/

But forreal, I think it's really interesting how people who aren't familiar with computers never think to themselves, "there has to be a better way to do this."

Like, I'm an EE, and electrical engineering software is notoriously terrible (I like to joke it's because it's written by EEs). Even knowing that, if I run into a problem where I want to accomplish something where the default option is to click and drag something 200 times, the first thing I do is google "how do thing Altium." Sometimes the answer really is to do it the hard way, but I at least check first.

Edit: I'm just remembering a story where I was asked to review a PCB and schematic design for a client. I think they had hired like someone's kid to do the design work to save money as there were problems all over the place.

Probably the most glaring was with the component markers or "reference designators." In Eagle CAD, when you place a component (resistor, chip, etc), it comes with a little label to be printed on the PCB. This label has a default location next to the part and moves with the part, but you can't move it relative to the part without using a separate tool to allow that. This is important when designs get dense as labels might overlap each other or other parts.

Any way, rather than searching for how to move reference designators relative to components (it's called the "Smash" tool), this kid deleted all reference designators from the design and just manually placed labels. That means that when you move a component, you have to manually move the label. Also, normally, reference designators are hi-lighted when you select components so you know which one goes with which component. These manual labels had no association with the parts. The only way to tell if a label was next to the right part was to select the component to figure out its name, and then visually scan the labels to look for the one with a matching name.

There were hundreds of parts on the PCB. This was $1500 software, and they assumed that this was the correct user flow. Place parts, delete labels linked to parts, make new labels not linked to parts.

[–] schroedingershat@lemmy.world 1 points 2 years ago

I think it’s really interesting how people who aren’t familiar with computers never think to themselves, “there has to be a better way to do this.”

Sort of a communal learned helplessness. Years of abusive user interfaces and faceless corporations providing an all or nothing platform instead of modular tools leads to a mindset of "that's just the way it is and I have to deal with it".

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[–] mvee@lemmy.ml 2 points 2 years ago (1 children)

No one knows how to use computers! Computers dont even know how to use computers! It's all made up anyways 😅

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[–] fragmentcity@lemm.ee 2 points 2 years ago
  • Dump on tl;drs
  • Subject your readers to a minimally-edited 4000 word rant

You get to pick one.

[–] MooseBoys@programming.dev 2 points 2 years ago (1 children)

she maintains a facade of politeness around them, while inwardly dismissing them as too geeky to interact with

Reeks of “incel” attitude.

[–] sparr@lemmy.world 1 points 2 years ago (4 children)

https://www.pcgamer.com/students-dont-know-what-files-and-folders-are-professors-say/

Students don't know what files and folders are, professors say A whole generation has grown up with powerful search functions, and don't think about computers the same way.

Apparently this has become a widespread problem in colleges starting in the last decade.

[–] tycho@lemmy.sdf.org 1 points 2 years ago (1 children)

I read the (original?) article on the Verge covering this and my understanding is that it's not an issue. The files/folders way of thinking is already a metaphor for 0s and 1s scattered around on silicon. Using a "laundry basket with a search robot" isn't inherently a worse way to store data than a "file system with hierarchy".

We are just used to one way and the other baffles us because it goes against our way of thinking about 0s and 1s scattered on silicon.

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