this post was submitted on 31 Dec 2023
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Costco workers in Norfolk have unionised and Costco are seething.

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[–] WaxedWookie@lemmy.world 194 points 1 year ago (12 children)

I'm super pro-union, and strongly support the unionization of the Norfolk workers, but I should acknowledge that this looks like a pretty reasonable response from Costco that's far cry from the whiny, hostile, threatening responses we're seeing from the likes of Amazon and Tesla. (absent any other information about the situation).

If you don't want your employees to unionise, you should give them great conditions, minimising the benefit of unionization, then not sook about it if they unionize anyway - which is exactly what appears to be happening here.

That said, I'm open to being corrected.

[–] triclops6@lemmy.ca 50 points 1 year ago (1 children)

I only know marginally more but I think you're right.

Costco is known for being a good corporate citizen to its members and employees.

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[–] Omega_Haxors@lemmy.ml 10 points 1 year ago* (last edited 1 year ago)

Sure it sounds reasonable because if they took the mask off there would be an epidemic of other stores realizing they need to unionize too. It doesn't matter how disarming upper management acts because ultimately the role of the capitalist to employees is that of an oppressor. At least with a union you have a VERY limited means of pushing back against that dynamic.

[–] Blaidd@lemm.ee 4 points 1 year ago* (last edited 1 year ago) (1 children)

It might seem like a good statement on the surface, but the whole idea of "We don't think our workers need a union because we're already willing to listen" is just a blatant lie. A company that truly wants it's labor to feel heard would want an employee union so that they can communicate and negotiate in an honest, straight forward manner. Telling employees that they shouldn't need a union is a manipulation tactic.

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[–] LordKitsuna@lemmy.world 159 points 1 year ago (5 children)

I feel Ike most people don't realize how Costco workers are treated which is important context for this letter. Costco literally looks like a union job on its surface, good pay, full benefits, good time off accrual rates. Like yeah i understand what the letter is saying. They already treat their workers as good as most unions are able to negotiate, I'd feel a little upset about it too if i was in that leadership. Not because they joined a union but because they felt like they needed to. Would make me wonder if there were poor conditions i wasn't aware of.

[–] skydivekingair@lemmy.world 111 points 1 year ago (1 children)

They couldn’t have worded this letter any better. It puts the responsibility on them (leadership) it says they did not think it was necessary but obviously they have some blind spots. It acknowledges the value of unions, and in no way demonizes them or the employees.

[–] teamevil@lemmy.world 32 points 1 year ago (2 children)

Welcome to Costco we love you.

-Honestly that's the most direct corporate statement I've seen so far, it feels real.

[–] skydivekingair@lemmy.world 4 points 1 year ago

Ha! Agh, how did I miss this link?? 😂

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[–] Gradually_Adjusting@lemmy.world 29 points 1 year ago* (last edited 1 year ago) (1 children)

Costco does have that ethos, but it's still essentially a benevolent dictatorship without the power dynamic of a union

[–] cmbabul@lemmy.world 12 points 1 year ago

It’s also a bit of a farce, Costco hide behind their ethos while handing out no more than 3% raises a year and that’s for exceptional work. They just paid out a dividend to shareholders too

[–] Verqix@lemmy.world 7 points 1 year ago

It does put it into perspective. Call me cynical or realistic, but something in me saw this as a nice trap for union-considerers. "Just talk about how you feel with your manager" -> at will fired.

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[–] Skullgrid@lemmy.world 88 points 1 year ago (2 children)

I think this is a classy response. I'd love to see more about the fight if one took place .

[–] Nougat@kbin.social 10 points 1 year ago* (last edited 1 year ago)

It definitely is, but taking their statement at face value, I still don't think they should feel bad. The only way to find out what your employees want and need is for them to unionize. Unless labor is organized on its own terms, labor cannot really express itself to corporate leadership. And not everything workers want or need is selfish; believe it or not, most workers are proud of the work they do, and want the company to thrive for everyone - ownership, management, labor, customers, environment. Ownership only thinks of ownership, management only exists to enforce ownership dictates. A fuller picture which includes the rest will result in a strong and stable business that has a long, long future.

Unions are good for everyone.

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[–] Lettuceeatlettuce@lemmy.ml 64 points 1 year ago

The best any Capitalist firm can offer to its employees is a "benevolent" dictatorship. Unions provide an actual change to the underlying power dynamic, which is why capitalist firms oppose them so much.

Super happy for the workers in Norfolk, let's keep this kind of collective action rolling forward!

[–] loopgru@slrpnk.net 60 points 1 year ago

Echoing others, Costco is a solid employer and I actually believe their sentiment.

HOWEVER

The difference between union and non-union is the difference between asking your employer pretty please to treat you well and telling your employer how you will accept being treated.

Even if the union yields no improvements whatsoever for the workers, it's worth it just to have that express and clear leveling of the playing field.

[–] CryptidBestiary@lemmy.world 51 points 1 year ago

I understand where the Costco management is coming from, since I've heard they do, in fact, strive in putting their employees with great pay and benefits. But they got to realize that employees need to unionize so that their good pay and benefits continue in the future. There are no guarantees that Costco will continue to do so unless they have unions.

[–] Anticorp@lemmy.ml 50 points 1 year ago (1 children)

Idk how you read that letter and interpret it as "seething". I read nothing of the sort.

[–] Jknaraa@lemmy.ml 6 points 1 year ago (1 children)

When something challenges some people's world views, the only response they can muster is to imagine whoever is involved must be lying through their teeth.

[–] GarbageShoot@hexbear.net 4 points 1 year ago

Yeah, I'm sure the corporate suits at Costco writing "We're not anti-union, but . . . " are being perfectly genuine.

[–] davel@lemmy.ml 44 points 1 year ago* (last edited 1 year ago) (1 children)

People credulously taking corporate speak at face value. You have to understand that this letter was crafted by a committee that included whichever anti-union consulting firms they have on retainer. The persona that a corporation projects is created and maintained by its public relations machine. It’s Edward Bernays-level propaganda to manipulate their employees, their customers, the government, and the public.

[–] Assian_Candor@hexbear.net 13 points 1 year ago
[–] Adderbox76@lemmy.ca 33 points 1 year ago (1 children)

Based on what I've heard about Costco, they're literally the only company that I could read this letter and think "yeah, they're probably genuine about their sentiment".

Unionizing is ALWAYS a good idea, just in case, but as far as companies go, Costco has always gone out of its way to make sure their people are taken care of.

https://ethicsunwrapped.utexas.edu/case-study/the-costco-model

The above is a study from the University of Texas. The conclusion seems to be that yes...it's still retail, with all the usual crap that comes with it, but the company actually tries to mitigate it as much as possible.

[–] pachrist@lemmy.world 14 points 1 year ago (2 children)

For real. The kicker for me is that I recognize almost every worker at my local Costco. They aren't just new faces every week. I worked retail for years and I've never seen a retail place retain so many people for so long.

[–] Adderbox76@lemmy.ca 8 points 1 year ago (1 children)

I'm a retail manager and I would love to be a manager for Costco.

Half my stress comes from trying to fight head office on behalf of my staff while being the guy that gets yelled at by both sides.

Managers aren't all on the companies side. We're just stuck in the middle.

[–] chiliedogg@lemmy.world 5 points 1 year ago

When I was a low-level retail manager my perspective was that my staff was there to take care of the customers, my bosses were there to take care of the store, and my job was to take care of my staff.

[–] Tathas@programming.dev 5 points 1 year ago

I've been going to the same Costco for 8 years. And I've been saying hi to Jim for 8 years.

[–] Rentlar@lemmy.ca 31 points 1 year ago* (last edited 1 year ago) (1 children)

Costco has a reputation for treating workers well and compensating fairly, union or not.

That said, it's still great news for those workers as they have greater assurance and say on their working conditions and no longer need to rely on the goodwill of Costco's management because who knows if or when financial headwinds will change their practices.

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[–] Empathy@beehaw.org 18 points 1 year ago* (last edited 1 year ago) (8 children)

I used to work at Costco, although only for a summer.

Every time I shared my experience working at Costco to friends and family, they were quick to jump to Costco's defense, as if I was insulting a dead relative. Countless times, if not every single time, I heard "it's probably only the Costco you worked at".

For comparison, I also worked at Walmart, and my experience there was neutral, but I've had some people try to dig for bad experiences. There were some bad experiences, but at the end of the day, when I clocked out, I was done working (unlike Costco).

Don't put too much trust into these corporations.

[–] athos77@kbin.social 7 points 1 year ago

at the end of the day, when I clocked out, I was done working (unlike Costco).

Could you expand on this a little, please? Were they expecting you to work off the clock, were they calling you at home for some reason, were they expecting you to keep open availability?

[–] Rentlar@lemmy.ca 7 points 1 year ago

I think experiences like yours really is what is covered in Costco management's disappointment in this letter.

The Teamsters got an excellent national agreement raising wage standards across the organization, and makes it seem Costco hasn't kept up. On the other hand, the odd pressure tactic, bit of favoritism, or dirty trick store managers pull get people motivated to join unions as well.

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[–] heaiser@lemmy.ml 18 points 1 year ago (1 children)

Just last night I watched the season 1 finale to Superstore and the "joke" message they were making was exactly what this letter is saying. Seriously guys you don't need a union because we care! 🤣

That's literally every single company's talking points.

[–] Floon@lemmy.ml 17 points 1 year ago

Yeah, Costco has always been hated by Wall Street for how well it treats its workers, and how well they're compensated. They're always dinged for being able to send more profits to shareholders than they do, because they treat their workers too well.

They are pretty much the only large company that would send a letter like this that I would believe. Good for Norfolk, but no one should lump Costco in with, say, Walmart, as far as big box retailers go. They really do cleave to a higher ethical standard.

Good. I know some people who work at Costco and they tell me that the work has been pure bullshit, overworked and constantly understaffed, hopefully this gets picked up and more Costcos unionize

[–] PolandIsAStateOfMind@lemmy.ml 13 points 1 year ago* (last edited 1 year ago)

We're not anti-union, but...

[–] cosmicrookie@lemmy.world 11 points 1 year ago* (last edited 1 year ago)

Unions are, to employers, what HR is to employees.

If employers need to have HR, it's only natural that employees must have a union

[–] go_go_gadget@lemmy.world 11 points 1 year ago* (last edited 1 year ago)

I mean, if working for Costco is anything like what I've heard I wouldn't expect the union to change very much. Even if things are good there I think unionizing is a good idea to make sure it stays that way. Or maybe this specific location had some problems?

Anyway, seems like a pretty tame letter and of course they have to say something about it. But I support whatever the workers decide to do next.

Sincerely, Some uninformed speculative internet commenter.

[–] redhydride@lemmy.ml 9 points 1 year ago

Good news. Let's see it accelerate and expand to other stores and competitors

[–] FALGSConaut@hexbear.net 9 points 1 year ago (1 children)

When I was working at Costco I was told that the reason Costco has better benefits than most places is they just match the union contracts in order to avoid further unionization. And I gotta say it works pretty well, I tried bringing up starting/joining a union while I was there and most people just didn't want to rock the boat and risk losing what they were getting already.

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[–] Ep1cFac3pa1m@lemmy.world 9 points 1 year ago (3 children)

If the union won’t make things better for your employees, then it won’t make anything worse for you, either.

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[–] drdabbles@lemmy.world 9 points 1 year ago

Well, now there's collective bargaining to ensure employees are treated fairly. You don't join a union for the good times, you join it during the good times to help in the bad times.

Time will tell if management stands behind what they've said in this letter. I hope it does, but greed is greed and I don't survive on hope.

[–] UltraMagnus0001@lemmy.world 7 points 1 year ago (3 children)

when are they doing Walmart

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[–] davel@lemmy.ml 5 points 1 year ago (1 children)

Is this comm always like this, with people not even having a Wikipedia-level familiarity with syndicalism or the IWW?

[–] averagedrunk@lemmy.ml 6 points 1 year ago (1 children)

Probably not. It's pretty high up on the top for the last 6 hours across Lemmy instances so there are likely people who aren't really looking at where they are.

[–] davel@lemmy.ml 6 points 1 year ago

Oh. I never click on “All”, and kinda forgot it was even a thing!

[–] Pistcow@lemm.ee 3 points 1 year ago (2 children)

Interesting. Pro union and have worked for Costco in the past. Hard to imagine they'd unionize since, at least while I worked there, they paid well and treated us well.

Alllthough, I worked in the foodcourt and that department kind ofgetst treated like second class compared to the checkers and warehouse.

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