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I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
When you insist on implementing your own email address validation...
I have my own domain that uses a specific 2-letter ccTLD - it's a short domain variation of my surname (think "goo.gl" for Google). I've been using it for years, for my email.
Over those years, I have discovered an astonishing number of fuckheaded organisations whose systems insist I should have an email address with a "traditional" TLD at the end.
A few years back I bought a .family domain for my wife and I to have emails at ourlastname.family That lasted a week because almost every online service wouldn’t accept it. Now we have a .org
Doesn't surprise me one bit. I've noticed that a lot of websites will only accept .com and a few will only accept email addresses from popular providers (Gmail, Hotmail, outlook, etc.)
My guess is that it's trying to reduce spam and fake account generation.
My guess is that it's trying to reduce spam and fake account generation.
Thus preventing the growth of any small providers and further entrenching Microsoft, Google, Apple, and a handful of others as the only "viable" options.
The only useful email validation is "can I get an MX from that" and "does it understand what I'm saying in that SMTP". Anything else is someone that have too much free time.
It's easier to Google "email regex [language]" and copy the first result from stack overflow.
Definitely a timesaver. Much faster to get incorrect email validation that way then to try building it yourself.
I've encountered this because my domain has a hyphen in it. Very irritating.
I'm not aware of any correct email validations. I'm still looking for something accepting a space in the localpart.
Also a surprising number of sites mess with the casing of the localpart. Don't do that - many mailservers do accept arbitrary case, but not all. MyName@example.com and myname@example.com are two different mail addresses, which may point to the same mailbox if you are lucky.
The only correct regex for email is: .+@.+
So long as the address has a local part, the at sign, and a hostname, it's a valid email address.
Whether it goes somewhere is the tricky part.
Sorry, this is not a correct regex for an email address.
Sending using mail on a local unix system? You only need the local part.
STOP VALIDATING NAMES AND EMAIL ADDRESSES. Send a verification email. Full stop. Don't do anything else. You really want to do this anyway, because it's a defense against bots.
but they are now ignoring me.
Hmm. Did you try giving them your email address?
Yes, now my twitter dms are stuck in an infinite loop
Somebody made a shitty regex.
Probably, from what I can see the address in question isn't really that exotic. but an email regex that validates 100% correctly is near impossible. And then you still don't know if the email address actually exists.
I'd just take the user at their word and send an email with an activation link to the address that was supplied. If the address is invalid, the mail won't get delivered. No harm done.
Smells like bad regex
Exactly. After the @ they should just confirm there's at least one period. The rest is pretty much up in the air.
Which would still be technically wrong. There does not need to be a dot.
Even that would be technically incorrect. I believe you could put an A record on a TLD if you wanted. In theory, my email could be me@example.
Another hole to poke in the single dot regex: I could put in fake@com. with a dot trailing after the TLD, which would satisfy "dot after @" but is not an address to my knowledge.
The best way to validate an email address is to sent it an email validation link.
Anything outside of that is a waste of effort.
That is 100% a chatbot using a regex email validator someone wrote as a meme that the chipotle dev copied from stack overflow without context.
Modern customer service is about willfully designed layers of broken system engineered specifically to frustrate the majority of people that can't regulate their emotions. It's always a series of about "12 doors" you have to cross through that are exceedingly difficult to pass through. They are designed to sap your energy with the hope that you eventually reach a boiling point, hang up, get distracted, go on with your day and never follow up out of fear of starting the same process again.
Chipotle is telling you they don’t want your money
I would sure like the free stuff they promised me after my past purchases
I work for Chipotle Corporate. Please send me your email address. I'll make sure it gets fixed.
Nice try I've heard that before
There should be an '@,' followed by a domain (name@email.com).
What is your email address?
If that's their standard, you can probably just edit the html to make the login button active and then sign-in.
You're talking to a bot that has a crappy parser and doesn't understand what a subdomain is.
This is why you never attempt to validate an email address beyond requiring an @ followed by a period, and send a verification email
Technically you don't need a period for a valid address. "a@a" is a valid email address.
Clearly AI.
Nah, it's just a old school chat bot following a predefined flow chart. And in this flowchart someone implemented an improper email check.
It's pretty much the same as if there was just a website with an email field which then complains about a non valid email which in fact is very valid. And this is pretty common, the official email definition isn't even properly followed by most mail providers (long video but pretty funny and interesting if you're interested in the topic).
You can use symbols like [ ] . { } ~ = | $ in the local-part (bit before the @) of email addresses. They're all perfectly valid but a lot of email validators reject them. You can even use spaces as long as it's using quotation marks, like
"hello world"@example.com
A lot of validators try to do too much. Just strip spaces from the start and end, look for an @ and a ., and send an email to it to validate it. You don't really care if the email address looks valid; you just care whether it can actually receive email, so that's what you should be testing for.
Have you tried giving them your email address?
Pepper is making you salty
My Ameriprise account has its own email address because the fuckers don't believe any email starting with email@ is a real email. I've called them a million times and got them to file a bug, which they did, and then closed as won't fix.
Reply, that you'd be happy to provide your e-mail. but first, you must verify them, my having them provide an e-mail.
Get the bot to tell you it's connecting you to someone like you did, then give it a fake email address to get past that point.