this post was submitted on 30 Oct 2025
387 points (98.5% liked)

Canada

10612 readers
493 users here now

What's going on Canada?



Related Communities


🍁 Meta


🗺️ Provinces / Territories


🏙️ Cities / Local Communities

Sorted alphabetically by city name.


🏒 SportsHockey

Football (NFL): incomplete

Football (CFL): incomplete

Baseball

Basketball

Soccer


💻 Schools / Universities

Sorted by province, then by total full-time enrolment.


💵 Finance, Shopping, Sales


🗣️ Politics


🍁 Social / Culture


Rules

  1. Keep the original title when submitting an article. You can put your own commentary in the body of the post or in the comment section.

Reminder that the rules for lemmy.ca also apply here. See the sidebar on the homepage: lemmy.ca


founded 4 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
[–] willybe@lemmy.sdf.org 5 points 3 days ago (2 children)

Jumping on the bandwagon are they. I don't see a problem if they use AI to assist with customer service. Spares the employees using their brain cells.

Hopefully the enshitification of CT isn't exorbitant.

[–] kent_eh@lemmy.ca 3 points 3 days ago

I don't see a problem if they use AI to assist with customer service. Spares the employees using their brain cells.

Except we both know the corporate bean counters will use AI as an excuse to reduce the number of employees to as close to zero as they think they can get away with.

[–] carpelbridgesyndrome@sh.itjust.works 7 points 3 days ago* (last edited 3 days ago) (1 children)

The problem is when you need something specific from customer service. In other words most customer service calls.

As someone who's worked in IT I understand a lot of people are really stupid. Putting them on the phone with a system that recommends eating a few rocks each day will not improve the situation. Though it's probably nice if the person feels like screaming at you.

[–] remotedev@lemmy.ca 2 points 3 days ago

If "agent" gets you through to someone then all is good. When they make that impossible is the real issue.

I was tracking a package that for some reason went from BC to Ontario when I'm in Alberta, so I wanted to ask why but when I tried to connect to AJ agent the damn page fully reloaded and took me back to the beginning of starting a chat. You could never reach an agent, likely by design