Mildly Infuriating

Wtf

I agree with you to an extent, but the other American was right, they're really not as common as you might think based on internet posts. I've never once had a package stolen, and I get deliveries multiple times a week. For me, going out to pickup a delivery would be inconvenient because I work from home and don't want to have to make a 10 min trip by car just for that.

This situation is a whole other story though. That's the delivery driver straight up stealing the package. Absolutely bonkers.

Would it matter in this case though? If the person delivering it was going to steal it, they would just tell you it was in the locker anyways right?

There is an entire industry of companies that make "drop off boxes" that allow the deliverer to put a package in it, but doesn't allow anyone without the pin number to open it. We live in the dumbest timeline.

You used to be able to require a signature which would force a direct hand-off, but people got annoyed with it. Then drivers started skipping those deliveries to get through their shift faster. So now only expensive courier services and the postal service still really do it.

Ya, do this! Dont wait a week. Call or March in and demand a refund or you'll be placing a chrageback. Speak to a manger

The standard window for a chargeback with both Visa and MasterCard is 120 days. Don't let the retailers bully you into thinking otherwise.

Usually just threatening to do a chargeback, without actually doing it, is sufficient to get them to comply. Every chargeback costs the company money (usually around $10 to $50 depending on the bank) and time (dealing with the bank, collecting evidence, etc) even if they win the dispute, so they try to resolve issues without the customer involving the bank.

When I worked for a bank call center the first question before initiating the dispute/chargeback process is “did you attempt to resolve this with the merchant first?” It is a requirement for doing the dispute. OP needs to clearly say yes, and they prevent it by not letting me speak to a human.

OP should also file a police report immediately. They won’t care, but at least the store can’t accuse OP of not following properof procedures.

Still an ugly pain in the ass for the person who wanted to exchange currency for goods and/or services.

I do find it amusing that Doordash itself seems so blaise about this misuse of their services. Like, what an amazing racket. Get paid by one of the biggest retailers in the country to not-pay drivers so they can not-deliver expensive hardware.

I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver.

You are defending Best Buy in the very next sentence.

DoorDash is designed to deliver food, not expensive electronics. You can bet that if somebody designed a delivery service for electronics, they wouldn't make it this easy to steal shit. If the driver decides to take your food and eat it themselves, you're out...what? $25-35? A $700+ laptop is a whole other level.

No, it is on Best Buy. They could’ve shipped it via a known carrier but elected to go a cheaper route to save money. One bad egg doesn’t work when you’re a large company. Raise the price five dollars or eat the shipping costs and use UPS.

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

Honestly, I put 50% blame on the thief, 50% blame on Bestbuy. Theft from your fellow working class people is fucked up, but BestBuy using shady delivery services is also unacceptable.

Even if there was a signature required, the driver could just forge it.

Ironically, I never had a "porch pirate", my neighborhood is pretty chill with that, its not even a rich neighborhood, everyone here is working class. The driver, however, picked up the order from a warehouse like 2 hours away, so I'm assuming he's not from my city. I had more drivers themselves stealing shit than just random people walking. My neighbor leaves like 5 packages on their doorsteps and didn't come home til like 2 days later (idk where they went tbh, I don't really talk to them), the packages were still there. They have packages on their doorsteps like few hours at a time every week, never seen anyone steal it. Maybe because its within sight of my cameras? But like, that didn't deter that guy that stole my stuff earlier, and judging from the news, thiefs don't seem to care if there's a camera, they steal it anyways I guess my neighbood is just that good with not touching other people's stuff?

Given that this is a laptop we're talking about, OP is definitely over selling it. Bring a backpack, unpack the laptop box into your backpack (assuming the box is too big to fit in the backpack itself). Something bigger like a TV would be more problematic.

The main worry is that being seen with new-in-box fancy electronics makes you look like "guy with money". It's not so much that someone's gonna steal your TV on the subway, but if you can afford a new TV your wallet probably has good stuff in it. Then it's just a question of "how bad is the crime actually on this commute?". Most places it'd be fine but some rough parts of some cities I'd be worried.